Free shipping and returns

Refund policy

Refund Policy

14-Day Return Policy for Electronic Devices

We have a 14-day return policy, which means you have 14 days after receiving your electronic device to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at help@anawnas.com or via WhatsApp on our number.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns at help@anawnas.com or on WhatsApp.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

We accept all returned products, including discounted items

We accept returns on all products, including discounted items. Please get in touch with us if you have any questions or concerns about your product.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your returned item, and let you know if the refund is approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it might take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since your return was approved, please contact us at help@anawnas.com.